PRIOR TO COLLECTION

• IDENTIFY THE PROBLEM AS SOON AS POSSIBLE

  The sooner you can identify a problematic debt the better, because the older a debt becomes the trickier it is to collect! This could be due to difficulty in locating debtor details, old invoices, etc.

• GET IN TOUCH

  Once you have identified a problematic debt, get in contact with us to begin the debt collection procedure.

• REGISTER AS A CUSTOMER

  As a new customer, we make it easy for you to register as our client. Before starting the collection process, we agree to terms and you sign a Debt Collection Agreement. It is that simple!.

DURING COLLECTION

• REGISTER A Criminal / Civil CASE

  Debtors physical address with contact information and supporting documentation (such as dishonour cheque’s) you can give us the better! With every collections case we will submit, we will send you a time to time update.

• CASE ASSIGNED TO OUR COLLECTION TEAM

  The debt collection begins immediately upon receipt of your case.
  Our professional collectors are experienced in local collections procedures, legal processes, cultures and speak the same language as your debtor. These factors position us to collect your receivables with success, while respecting your customer relationships.

• OUR WAY OF COLLECTION

  Using structured telephone calls, soft emails and demand notice, Legal letters, we will endeavour torecover your money swiftly! We will start to work on collecting your debts so that you can focus on your core business.

• EVALUATION OF COLLECTION PROGRESS

  After contacting the debtor on several occasions, we evaluate the collection progress and amend the process accordingly. Taking into consideration responsiveness of a debtor(s), the amount of debt and the debtor’s financial position (assets, employees, y-o-y financial position) we can continue with the initial collection approach or suggest implementing the following strategies:

  AMICABLE NEGOTIATION

  Friendly Letter/ Notice and Reminders (Demand/Legal Notice).

  Telephonic Negotiations & Follow up Calls (Telephone negotiations)

  Site Visit/ Direct Debtor Contact (Face to face negotiations)

  Moving for legal actions.